(a) About Us:

The Services are made available to you by ArcheloLAB. If you have any questions about this Policy, how we process or handle your personal data, or otherwise, you may reach out to us with your queries, grievances, feedback, and comments at care@archelolab.com or contact our grievance officer:

• Name: Mrs. Aparna Menon
• Designation: The Grievance Officer
• Email: grievanceofficer@archelolab.com

(b) How this Policy applies:

• This Policy applies to individuals who access or use our website, mobile applications, or other products or services made available by us or prospective customers of our products and services (hereafter, “Users”) and service providers who use the Platform to provide their services to Users (“Service Providers”).
• For the avoidance of doubt, references to “you” across this Policy are to Users and Service Providers.
• By using the Services, you consent to the collection, storage, usage, and disclosure of your personal data, as described in and collected by us, in accordance with this Policy.

(c) Third-Party Links:

• The Platform may include links to third-party websites, plug-ins, applications, and services. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
• When you leave the Platform or otherwise access such websites, plug-ins, applications, and services, we encourage you to read the privacy policy made available by the third party.

(a) When you use the Services as a User, we collect different types of personal data about you. This includes but is not limited to:

• Contact Data, such as your mailing or home address, location, email addresses, and mobile numbers.
• Identity and Profile Data, such as your name, username or similar identifiers, photographs, details about your family members, their age and profession, credit information, gender, language, interests, and hobbies.
• Property and Home Data, such as the name of your property, type of property, size of property, preferred furniture and colour schemes for your home, details about the rooms in your home, the number of homes you own, and whether your home is owned or rented by you.
• Marketing and Communications Data, such as your address, email address, information posted in service requests, offers, wants, feedback, comments, quizzes, pictures and discussions in our blog and chat boxes, responses to user surveys and polls, your preferences in receiving marketing communications from us and our third parties, and your communication preferences. We also collect your chat and call records when you communicate with Service Providers through the Platform.
• Technical Data, which includes your IP address, browser type, internet service provider, details of operating system, access time, page views, device ID, device type, frequency of visiting our website and use of the Platform, website and mobile application activity, clicks, date and time stamps, location data, and other technology on the devices that you use to access the Platform.
• Transaction Data, such as details of the Services you have availed, your credit or debit card details for tracking transactions that are provided to us by payment processors, and UPI IDs for processing payments.
• Usage Data, which includes information about how you use the Services, your activity on the Platform, booking history, user taps and clicks, user interests, time spent on the Platform, details about user journey on the mobile application, and page views.

(b) When you use the Services as Service Provider, we collect different types of personal data about you. This includes but is not limited to:

• Contact Data, such as email addresses, phone numbers, and permanent address.
• Identity and Profile-related Data, such as your name, mobile number, gender, date of birth, age, address, zip code, description of services provided, content and information about your business including photographs and videos, work experience, credit or debit card details, government-issued identifiers (Aadhaar details, PAN details), verification reports, credit information, cancelled cheque, GST details, tax residency certificate, information from testimonials, polls, surveys, and feedbacks.
• Technical Data, which includes your IP address, internet service provider, device ID, device type, domain name, details of operating system, browser type, date and time stamp of accessing the Platform, device metadata, location data, and mobile applications used by you.
• Marketing and Communications Data, such as feedback, comments, quizzes, pictures and discussions in our blog and chat boxes, responses to user surveys and polls, your preferences in receiving marketing communications from us and our third parties, and your communication preferences. We also collect your chat and call records when you communicate with Users through the Platform.
• Usage Data, which includes call logs, mobile application usage and activity data, call and chat records with customers and end-users, and email usage.

(c) We also collect, use, and share:

We also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data under law as it does not directly or indirectly reveal your identity. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Policy.

(d) What happens if I refuse to provide my personal data?

We also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data under law as it does not directly or indirectly reveal your identity. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Policy.

We use different methods to collect personal data from and about you through:

• Direct interactions.

You provide us your personal data when you interact with us. This includes personal data you provide when you, for example:

• Create an account or profile with us at the time of registration;
• Use the Platform or the Services;
• Enter a promotion, user poll, or online surveys;
• Request marketing communications to be sent to you; or
• Report a problem with the Platform and/or our Services, give us feedback, contact us, or provide testimonials.

Automated technologies or interactions:

• We automatically collect Technical Data about your equipment, browsing actions, and patterns each time you use the Platform. We collect this personal data by using cookies, web beacons, pixel tags, server logs, and other similar technologies. We may also receive Technical Data about you if you visit other websites that employ our cookies.

Third parties or publicly available sources. We will receive personal data about you from various third parties, including, without limitation:

• Technical Data from analytics providers such as Facebook, and advertising networks;
• Our business partners through which you create or access the Platform, such as payment providers, social media services, or applications or websites who use our APIs or whose API we use;
• Background verifiers;
• Credit information from credit bureaus (to the extent permitted by law);
• Identity and profile-related data from publicly available sources; and
• Marketing service providors;

(a) We will only use your personal data when the law allows us to do so. Most commonly, we will use your personal data where we need to provide our Services, or where we need to comply with a legal obligation. We use your personal data for the following purposes:

• to verify your identity, and create your user account with us on the Platform at the time of registration;
• to provide the Services to you including processing your order and providing you with end-to-end interior design and execution services;
• if you are a Service Provider, to assess the performance of your services rendered to users;
• to monitor your activities on the platform;
• to monitor trends and personalise your experience;
• to improve the functionality of our services based on the information and feedback we receive from you;
• for product development and testing;
• to improve customer service to effectively respond to users’ service requests, grievances, and support needs;
• to develop new product features and also facilitate financial solutions and insurance that our connected to our services
• to track transactions and process payments;
• to send periodic notifications to manage our relationship with you including to notify you of changes to our services, and to receive occasional company news and updates related to us or the services;
• to assist with the management of the services offered to you, including to send you information and updates about the services you have availed;
• to administer and protect our business and the platform, including for troubleshooting, data analysis, system testing, and performing internal operations;
• to improve our business and delivery models;
• to perform our obligations that arise out of the arrangement we are about to enter or have entered with you;
• to enforce our terms;
• to market our Services to you;
• to comply with our legal obligations; and
• to respond to court orders, establish or exercise our legal rights, or defend ourselves against legal claims.

(b) You agree and acknowledge that by using our Services or accessing the Platform, you authorise us, our associate partners, affiliates, end-users, customers, business partners, agents and other third parties to contact you via email, phone, or otherwise. This is to enable us to provide the Services, provide you with marketing material, and ensure that you are aware of all the features of the Services. Further you also expressly agree and authorize Archelolab and its affiliates, authorised partners, service providers, vendors and other third parties to contact you for the purpose of offering or inviting your interest in availing other products or services offered by third parties through means including but not limited to telephone, SMS (short messaging service), electronic mail (e-mail), WhatsApp or any other messaging service/mobile application or any other physical, electronic or digital means/mode.

(c) You agree and acknowledge that any and all information pertaining to you, whether or not you directly provide it to us (via the Services or otherwise), including but not limited to personal correspondence such as emails, instructions from you, etc., may be collected, compiled, and shared by us in order to render the Services to you. This may include but not be limited to vendors, social media companies, third-party service providers, storage providers, data analytics providers, consultants, lawyers, and auditors. We may also share this information with other entities in the Archelolab group in connection with the above-mentioned purposes.

(d) You agree and acknowledge that we may share data without your consent when it is required by law or by any court or government agency or authority to disclose such information. Such disclosures are made in good faith and belief that it is reasonably necessary to do so for enforcing this Policy or the Terms, or in order to comply with any applicable laws and regulations.

(a) We use cookies to distinguish you from other users of our Platform and remember your preferences. This helps us to provide you with a seamless user experience when you use our Platform and also allows us to improve our Services.

(b) For further information about the cookies we use, please refer to our Cookie Policy, available at Cookie Policy.

(a) We may share your personal data with third parties set out below for the purposes set out in Section 4:

1. Internal third parties, which are other companies within the Archelolab group of companies.
2. External third parties such as:
   • Trusted third parties such as our associate partners, and service providers that provide services for us or on our behalf. This includes hosting and operating our Platform, providing marketing assistance, conducting our business, processing payments and transaction-related processes, transmitting content, conducting credit-assessment risks for short term credits availed by you from us, processing your insurance-related claims, and enabling us to provide the Services to our end-users or customers;
   • If you are a User, Service Providers to enable them to provide specific services to you;
   • If you are a Service Provider, Users who seek to use the services you choose to offer through the Platform;
   • Analytic service providers and advertising networks that conduct web analytics to help us improve our Platform and Services. These analytics providers may use cookies and other technologies to perform their services; and,
   • Regulators and other bodies, as required by law or regulation.

(b) We require all third parties to respect the security of your personal data and to treat it in accordance with the law.