Your Voice Matters

We're committed to resolving your concerns quickly and fairly. Lodge your complaint with confidence and experience our dedicated support.

Lodge a Complaint

Why Should You Lodge a Complaint?

Your feedback is essential for improving our services and ensuring the best experience for all customers.

Be Heard
Be Heard

Your concerns deserve attention and proper resolution. We listen to every voice and take action.

Get Results
Get Results

We take action on every complaint to improve our services and deliver better outcomes.

Help Others
Help Others

Your feedback helps us serve all customers better and build a stronger community.

How It Works

1
Submit
Submit Your Complaint

Fill out our detailed form with your concerns

2
Review
We Review

Our team carefully examines your complaint

3
Investigate
Investigation

Thorough investigation of the matter

4
Resolution
Resolution

Clear outcome and follow-up provided

Our Commitment to You

Fast Response
24-48 Hours

Response time guarantee

Confidential
Confidential

Your privacy is protected

Fair Process
Fair Process

Impartial investigation

Resolution
Resolution

Clear outcome provided

Lodge Your Complaint

Click to upload or drag and drop

PDF, DOC, JPG, PNG (Max 10MB each)

Legal Information

Scroll horizontally to view all our policies and terms

ADA Accessibility Statement

ArcheloLAB is dedicated to digital accessibility by adhering to ADA standards and WCAG 2.1 Level AA guidelines, ensuring an inclusive online experience through continuous improvements, responsive design, and user feedback.

  • Accessibility is treated as an ongoing responsibility, not a one-time setup.
  • The responsive design highlights inclusivity across all devices, enhancing consistency.
  • User feedback is actively sought, reflecting a collaborative approach to accessibility.
Privacy Policy

ArcheloLAB’s Privacy Policy explains how personal data is collected, processed, stored, and shared across its digital platforms and services, emphasizing transparency, security, compliance with legal obligations, and user rights.

  • The Policy clearly distinguishes between data collected from Users and Service Providers, reflecting different responsibilities and data needs.
  • Personal data is gathered through direct interactions, automated technologies, and third-party sources, ensuring comprehensive service delivery.
Terms Of Service

ArcheloLAB’s Terms of Service outline the rules for using its website, covering intellectual property rights, lawful use, user responsibilities, third-party links, and liability limitations, while emphasizing compliance with governing laws and user accountability.

  • Visitors must use the website lawfully and are responsible for any content they submit, granting ArcheloLAB broad rights to use such submissions.
  • All site content remains the intellectual property of ArcheloLAB, restricting unauthorized copying or distribution.
  • Disputes are governed under the jurisdiction specified, ensuring clarity in conflict resolution.
Intellectual Property Policy

ArcheloLAB’s Intellectual Property Policy safeguards the rights of creators by prohibiting infringing content, providing a clear process for reporting and countering claims under the DMCA and similar laws, and enforcing strict measures against repeat violators.

  • All users must ensure they hold rights to any content uploaded, granting ArcheloLAB a license while remaining liable for infringements.
  • Repeat infringers risk account suspension or termination, while suspicious activities outside IP issues are addressed via dedicated reporting channels.
Refund Policy

ArcheloLAB’s Terms of Sale and Refund Policy defines how purchases, payments, and refunds are handled across design packages, home plans, shop products, and professional services, ensuring fairness while balancing user accountability, vendor responsibilities, and platform mediation.

  • Refund rules differ for design packages, digital home plans, shop items, and professional services, reflecting the unique nature of each transaction.
  • Refunds are generally not allowed after work or digital products are delivered, but exceptions exist for professional non-performance, technical errors, or vendor defects.
Do Not Sell My Personal Information

ArcheloLAB’s “Do Not Sell My Personal Information” notice informs users of their right under laws like the CCPA to opt out of any activity classified as a “sale” of personal data, providing clear methods for submitting requests and assurances of compliance.

  • Even sharing data with advertising or analytics partners may qualify as a sale under privacy laws.
  • Individuals can easily opt-out by submitting a form or sending an email, with identity verification required to process requests.

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